FAQ's
Buying a product, it is easy and simple, follow these steps:
1st Personalize your shoes, handbags, and belts, turn accessories into real gold and click "ADD TO BAG", you will have a choise to view a matching product (your products will be on your Shopping Bag), to continue shopping or to go directly to the Shopping Bag page where you can finalize your purchase by CHECKOUT.
2nd To shop for a product in the store browse through any of our product categories and view more details on our store product page.
3rd Add your chosen product to your Shopping Bag by clicking on the "ADD TO BAG" button.
4th Review the items you have selected by clicking on the "MENU"; products are on the left side. To delete an item from your Shopping Bag, click on "CHECKOUT", that will take you to your Shopping Bag and the "REMOVE" button next to the item.
5th To finalize your purchases, click "BUY SAFELY" and follow the instructions.
For more information on buying please refer to "BUYING ONLINE".
Our custom range showcases a number of our most iconic world styles including women's shoes, bags, and belts. Each custom is offered in a vast variety of heels, heights, and trends to suit every occasion. All crafted made items within our personalization offering are done in your desired material and color. ECCE MEA has a vast range of personalization options for you.
The custom platform offers you an extensive range of choices and ECCE MEA may have availability to personalized non-existing options.
We also can add your name on a select number of items that can be craft. It can be applied on bags, on the back of the flap. On belts, is used on the interior.
You can create your unique and exclusive item by selecting from an extensive range of materials for shoes, handbags, and belts, such as colors, leathers, insoles, soles, fronts, backs, straps, flaps, buckles, and more. Further personalization options are also available including accessories, monogram and even your name on some accessories.
You may also choose to change all metal applications into real 14k gold, in yellow, white or rose options.
For more information on customizing please refer to CUSTOMIZE & PERSONALIZE.
Yes, ECCE MEA uses 14k gold in a variety of colors. We chose 14k due to its thickness compared to the 24k gold. You can choose between yellow, white or rose gold.
Some made mechanical parts cannot be in gold, and we use 24k plated.
ECCE MEA needs a guarantee that all accessories work correctly and some require the hardness of the day by day routine. 14k gold gives us the best option compared to the softness of the 24k gold. You can choose the color option of yellow, white or rose 14k gold.
Some made mechanical parts cannot be in gold, and we use 24k plated.
We understand how special the occasion is and you will be able to discover astonishing solutions of the bride's design and your dream wedding shoes, handbags and belts.
You can start by finding some bridal solutions previously made by our fashion designers. Comfort is one of the main priorities of ECCE MEA added to luxury details. To talk with a Fashion Consultant Advisor, you can email us at luxury@eccemea.com.
Within our customize range, the same personalization option must apply to each shoe. You can always create two different pairs and be unique.
Due to the nature of our customized process, the timeframe to produce and deliver these pieces is between 4 to 8 weeks, depending on the use of exotic leathers, after placing your purchase with us. Please note that we only use overpoplulated animals and any real exotic skins need a cites certificate prove and it will accompain your purchase.
We accept PayPal, and major credit card suppliers such as Visa and MasterCard in our safe checkout.
For more information on payments, please refer to " "PAYMENTS & ACCOUNT".
ECCE MEA is state of the art individually handmade to your design specifications, using the finest leathers and materials. The process takes a lot longer and is much more expensive than the cost of making a large number of a mass-produced, off-the-shelf product. The master craftsmen when picking up on your product, work exclusively and carefully on your unique item. Our materials are the best on the market and cost more than conventional materials. Exotic skins, provided by the overpopulation of wildlife, are more expensive than leather pattern skins. ECCE MEA only uses the best materials, including gold, precious and semi-precious stones. Therefore, we create our base prices according to the style, materials and amount of craftsmanship required.
For more information on payments, please refer to "PAYMENTS & ACCOUNT".
ECCE MEA reserves the funds for your purchase at the time you place a purchase. Payment is taken in full at the time of purchase. Due to their tailored nature, personalized items with personal details are non-refundable and non-returnable. All other items can be returned. Please check our RETURN POLICY page.
You can purchase a gift vouchers/card online. You can also redeem your gift vouchers/card inserting your unique gift code on the GIFT CODE box when finalizing your purchase. For details of how it works, you can contact our Customer Service.
If the total cost of your purchase is more than the value of your voucher, you'll be redirected to our payment page, where you can pay the residue cost using PayPal or credit card. If the total cost of your purchase is less than the value of your voucher, the rest will be on your account.
For more information on Gift and Vouchers Cards, please refer to "VOUCHERS & GIF CARDS".
Due to the tailored nature of this service, you can only cancel your purchase within 72 hours of your purchase, after that period it cannot be withdrawn and taken payment in full. Any further information, please contact Customer Care for details.
ECCE MEA delivers to a global network of countries on a DDP (Delivery Duty Paid) and DDU (Delivery Duty Unpaid) basis, depending on the country and our carrier.
For more information on deliveries, please refer to DELIVERY.
Due to their tailored nature, personalized and customized items have an estimated delivery time of 4 to 8 weeks, are non-refundable and will be shipped independently of any other purchase.
Please note if you have purchased any additional items within the same purchase, these will be dispatched in the purchase they are produced. Most items available in the store may be shipped prior your custom products.
Some jewels are customized and delivery time will be the same as your personalized product.
If you have any questions which are not answered by our FAQ's, or throughout our website, please contact our Customer Care team who are available to assist you Monday through Friday, 9am to 6pm standard time. Our team may not be available on Portuguese Bank Holidays, Easter Sunday, Christmas day, New Year's and January the 1st.
For questions or queries, please contact ECCE MEA Customer Care Services: customercare@eccemea.com
We aim to reply to your inquiry as quickly as possible.
You can add an item to your Love List by clicking the "HEART ICON" when creating a product design. Adding a product to your Love List does not reserve it, but it will create a personal record of your favorite ECCE MEA pieces that you can see on your account. You may share your Love List with friends and family by email, Facebook and other social networks. You need to have an account to add pieces to your Love List.
ECCE MEA shoes come in Italian sizing. All customized designs are available in sizes 34-43 any different sizing you can contact our Customer Services team at the link here. All customized belts sizes are available from XXS to XL.
To check our size guide please press here.
For more information on products, please refer to "PRODUCTS AND AVAILABILITY".